Operational Excellence Leadership Engagement Training Program Outline                                             



Duration: 3 full days           


Location: Client decides

No. of participants: – About 12 per training session (may vary with clients)

Target group and requirements: 

  • Leaders of business units.

  • Business Process Owners, People Leaders, Managers, and Directors who are responsible for managing business areas.

  • Should have attended Operational Excellence session workshop.

Operational Excellence Leadership Engagement training program is aligned with the Operational Excellence Session and Lean Six Sigma Green Belt and Black Belt programs within the Operational Excellence deployment strategy.

Participants will learn and understand:

  • The leading operations management practices that result in excellent process performance.

  • The leadership role of a Process Owner in an organization and during the implementation of OE principles to improve the performance of their business areas.

  • Hands on tools to help improve business process performances

  • How to evaluate the performance of their business areas, identify the areas of improvement, and use OE tools to improve these areas.  

  • The critical success factors for a successful OE project and process management.

  • The importance of the leader in influencing the culture of the organization through change leadership.

  • How different roles synergize together to achieve successful OE improvement projects.

  • How to equip yourself to be a better and more effective leader of a business operation.




Training modules and contents – Buckets A and B.          Each module 1:30 – 1:45 hours long

Introduction – 1 module

Module 1: Operations Management Overview

  • Identifying the Operations and expectations.

  • Alignment with organizational goals.

  • Components of Operations: staff, culture, management, resources, and processes.

  • Critical processes of business unit.

  • Process mastery.


Bucket A: Business Process Management – 3 modules

Module 2: Process Definition and Expectations

  • Process expectations.

  • Identify process scope.

  • Process steps, outputs, and inputs (SIPOC).

  • Mapping the process (process map tools, spaghetti diagrams).

  • Critical requirements of customers (internal and external).


Module 3: Leading Practices of Managing Processes

  • Clearly defined process and expectations.

  • Staff resources in the process.

  • Change management to influence organization culture.

  • Risks mitigation (risk analysis tools).

  • Identify and engage stakeholders (stakeholder analysis tool and communication plan).

  • Visual management concepts (dash boards).

  • Process documentation.


Module 4: Evaluating and Improving Process Performance

  • Process performance measures (SIPOC).

  • Determine current state performance (data collection plan).

  • Identify areas of improvements (value analysis tools).

  • Quick Win implementation methodology.

  • When to call for OE project leader.


Bucket B: Operational Excellence Projects to Improve Process Performance – 2 modules,

Module 5: Preparing for a Successful OE Project

  • Critical success factors.

  • Change management within projects.

  • Projects implementation methodologies (Kaizen and DMAIC).

  • OE project transforms process to apply the leading practices.


Module 6: Operational Excellence Project Roles, Expectations, and Completion

  • Roles and expectations for project leaders/sponsors, process owners, team members, and coach.

  • How different roles support each other while running project.

  • Project leader transition new process to process owner (process management system).

  • Sustain improvements.

  • Recognize and celebrate project successes.


Some of the concepts to be covered during training:

Operations management that drive performance excellence

Tools that you may use to improve your processes

Changing a culture for a better process performance and leading it

Performance measures and using them to engage and motivate staff

Documenting and mapping processes

Identifying areas of improvements in processes and prioritizing them

Synergizing deployment roles to achieve successful projects consistently



Training methods, to enhance the training effectiveness:

  1. PowerPoint presentations in class.

  2. Discussions.

  3. Experiential learning, apply learnings to critical process at work.

  4. Group presentations.

  5. Training material binder.

  6. Reviews and tests.



Applying learnings to your critical business processes at work:

  1. Within the main topics.

  2. Attendees will apply the learnings to their critical processes.

  3. Exercise time to apply the learnings individually, in groups, and sharing with class.





For more information, contact: Amos Kamande, P.Eng. MSc. Certified Lean Six Sigma Master Black Belt

Operational Excellence Leader

Tel: 780 995 9447

Email: amos@performanceexcellence.global