Operational Excellence Session Outline

Presenter: Amos Kamande, P. Eng., MSc, Lean Six Sigma Master Black Belt






Session duration: 5.5 to 6.0hrs


Target attendee: Executives and managers intending to improve the performance of their operations and businesses


Number of attendees per session: Min 13 and Max 16



Session highlights:

  • Introduction

  • Simulation (Transactional traditional process)

  • Operational Excellence(OE)Principles

  • Real life Success Stories

  • Simulation (Improved Process)

  • OE Deployment Consideration

  • Conclusion



Focus questions:

  • What keeps you awake about your responsibilities at work?

  • What is the most important area of your work that you would like to improve and how will that improvement impact your business strategy going forward?



In class materials:

  • Workbook (participant) and PPT (instruction)

  • Simulations

  • Exercises

  • Video success story




Key OE concepts that are presented:

  • The full spectrum of OE components that contribute to a successful implementation

  • Historical development of process improvements

  • Lean principles, Six Sigma principles, and the integrated Lean Six Sigma principles including their fundamentals

  • Simulation based on office transactional service, processing requests for quotations. The simulation runs traditional baseline process, improves the process using OE principles, and then runs the improved process. The simulation applies few OE principles such as:

    • Identifying and reducing non-value adding activities

    • Redesigning the process flow

    • Redesigning the office layout

    • Applying pull processing system

    • Identifying process constraints

    • Process balancing

  • Collect data during simulation and tabulate financial spreadsheet to determine the full operational performance before and after applying OE

  • Real life organization success stories of implementing OE principles and potential business benefits reaped by organizations that apply OE principles

  • Identifying potential areas of improvements

  • OE implementation methodologies

  • Critical success factors of implementing OE principles

  • The central role of change leadership and culture change during OE implementations

  • Executive and leadership roles during OE initiatives

  • Challenge attendees to apply OE principles and improve areas of their work that keep them awake at night


Learning questions:

  • Where and how do I need to improve operational performance (optimizing efficiency) within my organization?

  • What are Operational Excellence (OE) principles and their components?

  • What are the critical success factors necessary in implementing these principles?

  • What type of benefits do organizations reap after applying these principles?

  • How does culture change leadership relate to implementing OE principles?

  • How can I apply these principles?

  • Should OE principles play any part in my organization’s business strategy going forward?

  • Will applying OE principles improve processes both at operational and business performances?


Experiential Learning:

  • Simulation as described above

  • Debrief discussions after the simulation

  • Collect data during simulation and tabulate financial spreadsheet to determine the financial performance

  • Connect the application of OE principles to improve processes both at operational and financial performances


Key take-aways:

  • The current and successful OE principles include skills such as superior leadership, culture change management, involving every stakeholder, alignment with business strategies, executives and staff collective buy-in engagement

  • Most OE principles concepts and tools are simple and highly effective in transforming organizations. They significantly improve operations and business performances

  • There are many real-life success stories of applying OE principles in almost all industries and sectors. You’ve potentials to join that growing list of success stories

  • There are also less successful or failed applications due to disregarding some components of the OE principles

  • Applying OE principles will significantly impact your organization towards achieving your business strategic objectives going forward

  • The value proposition for applying OE principles have been widely demonstrated and experienced in the history of business organizations

  • You’ve the opportunity to participate in transforming your business, ride the enthusiasm






Re-examine the answers to the focus questions above and identify potential next steps to incorporate OE principles to the scenarios.










For more information, contact: Amos Kamande, P.Eng. MSc. Certified Lean Six Sigma Master Black Belt

Operational Excellence Leader

Tel: 780 995 9447

Email: amos@performanceexcellence.global